The short version
- We collect only what we need to run your bookings, pay providers, keep the Platform safe and meet the law.
- We never sell your personal information.
- Card details are handled by Paystack. We never see or store your full card number.
- We send marketing only if you opt in, and you can opt out at any time.
- You can ask to see, correct or delete your information by emailing hello@contentslots.com.
About this policy
This Privacy Policy explains how Content Slots (Pty) Ltd ("Content Slots", "we", "us") collects and uses personal information when you use contentslots.com, the Content Slots app and related services (the "Platform"). We are the responsible party for this information under the Protection of Personal Information Act 4 of 2013 ("POPIA").
Content Slots (Pty) Ltd
Registration number 2026/735484/07
75 Century Boulevard, Riversands Outlet Park, Midrand, 1682
Email: hello@contentslots.com
Website: contentslots.com
Our Information Officer
Content Slots has an appointed Information Officer. You can contact our Information Officer about anything in this policy at hello@contentslots.com with the subject line "Privacy".
What we collect
| Type | Examples | From |
|---|---|---|
| Account details | Name, email address, mobile number, password (stored encrypted), profile photo, business name | You |
| Booking details | Services booked, dates, times, number of guests, extras, what you are creating, messages with providers | You and providers |
| Payment records | Amounts, payment status, transaction references and the last four digits of a card. Full card details stay with Paystack | You and Paystack |
| Provider verification | Identity document, company registration documents, proof of bank account, tax and VAT numbers, portfolio, premises photographs | Providers |
| Reviews and support | Ratings, reviews, complaints, emails and call notes | You |
| Technical information | Device type, browser, IP address, app version, pages viewed, crash reports | Your device |
We do not ask for special personal information, such as health, religious or biometric information. Please do not include it in messages or reviews.
How we use it and why
| Purpose | Lawful basis under POPIA |
|---|---|
| Creating your account, taking bookings, sending confirmations and day before reminders | Needed to perform our contract with you |
| Processing payments, refunds and provider payouts | Contract and legal obligation |
| Verifying providers and preventing fraud, abuse and unsafe conduct | Our legitimate interest and yours in a safe marketplace |
| Handling complaints and disputes | Contract and legitimate interest |
| Keeping tax and accounting records | Legal obligation |
| Improving the Platform and fixing problems | Legitimate interest |
| Sending news, offers and recommendations | Your consent, which you may withdraw at any time |
Information stored outside South Africa
Some of our service providers store information outside South Africa. Our database is hosted in the European Union, which has data protection law at least as strong as POPIA. Where information is processed in other countries, we rely on the provider's binding contractual commitments to protect it, as permitted by section 72 of POPIA.
How long we keep it
- Account and booking information: while your account is active and for five years after it closes.
- Payment and accounting records: five years, as tax law requires.
- Provider verification documents: five years after the provider leaves the Platform.
- Marketing preferences: until you opt out, after which we keep only a record of your opt out.
- Technical logs: up to 12 months.
After these periods we delete or anonymise the information.
How we protect it
We use encryption in transit, encrypted password storage, access controls limited to people who need the information, and reputable hosting partners. If we become aware of a security compromise affecting your personal information, we will notify you and the Information Regulator as POPIA requires.
Marketing
We send marketing only if you have opted in, or if you are an existing client and we are telling you about similar services, in line with section 69 of POPIA. Every marketing message has an unsubscribe link, and you may also opt out by emailing us. Booking confirmations, reminders and receipts are not marketing and will still be sent.
Your rights
Under POPIA you may:
- ask whether we hold your personal information and request a copy;
- ask us to correct or delete information that is inaccurate, out of date or no longer needed;
- object to processing based on our legitimate interests, and withdraw consent at any time;
- object to direct marketing;
- complain to the Information Regulator.
Email hello@contentslots.com with the subject line "Privacy". We will respond within 30 days and may ask you to confirm your identity first. We may keep information we are legally required to keep.
Children
The Platform is for people aged 18 and over. We do not knowingly collect information from children. Where a parent or guardian books a service for a child, the parent or guardian provides and is responsible for the child's information.
The Information Regulator
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You may also complain to the Information Regulator of South Africa at inforegulator.org.za.
Changes to this policy
We will publish any update on this page with a new effective date and notify you of material changes by email or in the app.