Provider Agreement
Effective date: 8 October 2026. Updated 18 October 2026 (clauses 5.6, 5.7, 7.4 and 7.5).
This agreement is between Content Slots (Pty) Ltd (registration number 2026/735484/07) ("Content Slots") and the person or business that lists a service on the Content Slots platform ("the Provider"). By creating a listing the Provider accepts this agreement, the Terms of Service, the Privacy Policy and the Cancellation and Refund Policy.
1. What Content Slots does
1.1Content Slots provides a marketplace on which the Provider can list spaces, photography, videography, beauty and styling, or props and sets, and through which Clients can discover the Provider, check availability, book and pay.
1.2Content Slots collects the booking deposit from the Client on the Provider's behalf through its payment processor, Paystack. When the Client pays, Paystack splits the payment: Content Slots retains its commission, and the deposit is settled by Paystack directly to the Provider, as set out in section 5. The Client pays the balance of the booking directly to the Provider on the day.
1.3Content Slots does not coordinate, supervise, produce or deliver the Provider's service and is not a party to the service agreement between the Provider and the Client.
2. Relationship
2.1The Provider is an independent contractor. This agreement does not create an employment, agency, partnership, franchise or joint venture relationship.
2.2The Provider is free to offer services elsewhere. Content Slots does not require exclusivity.
2.3The Provider is responsible for its own income tax, VAT, UIF, licences, permits, insurance and compliance with the law.
3. Listings
3.1The Provider must give accurate and current information about the service, pricing, inclusions, exclusions, capacity, rules, location and availability, and must keep the calendar up to date so that Clients are not able to book slots that are unavailable.
3.2Photographs and portfolio images must be the Provider's own work or the actual space or items offered, and the Provider must have the right to use them, including any model releases.
3.3Listings in the Beauty & Styling category are limited to professional hairstylists, makeup artists, fashion stylists and fashion designers. Content Slots may decline or remove a listing that does not meet the standard of the Platform.
3.4Content Slots may edit listing text for clarity and consistency and may feature or rank listings at its discretion.
3.5To be listed, every Provider must: (a) verify their identity with a South African ID or passport and a matching selfie; (b) hold a bank account in their own or their business's name for settlement; (c) provide a portfolio of at least 10 recent photographs or videos of their own work, or of the actual space or items offered; (d) have at least one year of professional experience; (e) keep at least one active professional social media account with work posted in the last three months; and (f) show clear prices per hour, per look or per package.
3.6Spaces must state their address, whether they have backup power and their basic safety measures. Beauty and styling Providers must follow hygiene and kit cleaning standards and state the areas they travel to. Photographers and videographers must use their own equipment and state their delivery times and usage rights. Props and sets Providers must keep an inventory with photographs and state their delivery or collection terms.
3.7Premium listing is by invitation or application and requires, in addition: three active professional social media accounts, proof of at least 20 paid jobs (for example invoices with client details removed), at least five client reviews or references, three years of professional experience, and no Provider cancellations in the Provider's first ten bookings on the Platform. Providers must not send Content Slots their clients' personal information as proof.
3.8While listed, the Provider must keep their Content Slots diary up to date, including bookings made directly with their own clients and times they are unavailable, and must respond to booking requests within two hours during their working hours. Content Slots may move a Provider between Standard and Premium, or pause a listing, if these standards are not kept.
4. Bookings and delivery
4.1A booking becomes confirmed when the Client has paid in full and the Provider has accepted it, or when it is accepted automatically under the Provider's settings. The Provider must respond to booking requests within 24 hours.
4.2The Provider must honour every confirmed booking and deliver the service described in the listing, at the agreed time and place, to a professional standard.
4.3The Provider must not ask a Client to cancel a Platform booking and rebook directly, and must not accept payment outside the Platform for a service found through Content Slots. Breach of this clause is grounds for immediate removal.
4.4Any additional charges (overtime, extra hours, travel, damage) must be disclosed on the listing. Additional charges agreed on the day may be collected by the Provider directly and are not covered by this agreement.
5. Commission and payouts
5.1Content Slots charges the Provider a commission of 15% of the total booking value on each confirmed booking, deducted from the deposit it collects. The Client pays the Provider's listed price and no booking fee. The Provider pays no signup fee and no monthly fee. Content Slots will give the Provider at least 30 days' written notice of any change to the commission rate, and the rate applicable to the Provider will be shown in the Provider dashboard.
5.2The Provider's share of the deposit is settled by Paystack directly to the South African bank account in the Provider's profile, on Paystack's settlement schedule. The Provider must keep its bank details up to date, and Content Slots is not responsible for a settlement made to an incorrect account supplied by the Provider. Where a Provider's account has not yet been set up for automatic settlement, Content Slots pays the Provider's share by EFT within 7 business days after the booking end date, provided no dispute has been raised. The Provider collects the balance from the Client on the day.
5.3Content Slots will provide a monthly statement showing bookings, commission deducted and amounts paid. VAT registered Providers must supply a tax invoice to Content Slots on request.
5.4Because the Provider's share is usually settled to the Provider soon after the Client pays, where a refund is due under the Cancellation and Refund Policy the Provider must refund its share to the Client, or repay it to Content Slots so that Content Slots can refund the Client, within 5 business days of being asked. Content Slots may deduct any unpaid amount from the Provider's future settlements or invoice the Provider for it.
5.5Content Slots may hold a payout, or pause automatic settlement to the Provider, for up to 30 days where a dispute, chargeback or suspected fraud is being investigated.
5.6Each Provider receives a personal booking link. Bookings made through the Provider's own link are treated as the Provider's own clients and carry a commission of 0%. Bookings made by Clients who find the Provider on Content Slots carry the standard commission in clause 5.1. The Client pays the same listed price either way.
5.7Introductory period: for six months from the date a Provider's listing goes live, the Provider pays no registration, listing or subscription fee and only the commission in clause 5.1 on successful bookings. Content Slots does not intend to introduce mandatory subscriptions after that period.
6. Cancellations
6.1The Provider selects a cancellation tier (Flexible, Standard or Strict) for each listing. The Cancellation and Refund Policy applies.
6.2If the Provider cancels a confirmed booking, the Client is refunded in full and no payout is due. Three or more Provider cancellations in any 6 month period may result in suspension.
7. Standards and conduct
7.1The Provider must treat Clients with courtesy and professionalism, keep spaces and equipment safe and in the condition advertised, and comply with health, safety and fire regulations.
7.2The Provider must not discriminate against Clients on any ground prohibited by the Constitution or the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000.
7.3The Provider must maintain public liability insurance appropriate to the service offered and, for spaces, insurance covering the premises and contents. Content Slots may ask for proof.
7.4Non-circumvention. Where a Client is introduced to the Provider through Content Slots, the Provider must take that Client's bookings through Content Slots (through the marketplace or through the Provider's own booking link) for twelve months from the introduction, and must not solicit or accept payment for such bookings outside Content Slots. A breach may result in loss of tier, loss of Founding Partner status, suspension or removal of the listing.
7.5Tiers. Content Slots places each listing in a tier (Select, Signature or Elite) on published, transparent criteria such as verification, completed bookings, ratings and reliability. Only bookings completed through Content Slots count toward tier progress. Elite is by invitation and may be withdrawn. Tier placement is reviewed at Content Slots' discretion at least quarterly.
8. Intellectual property and credits
8.1The Provider keeps the rights in its own work and listing content, and grants Content Slots a non exclusive, royalty free licence to display, reproduce and promote that content on the Platform and on Content Slots social media and marketing for as long as the listing is live and for 6 months afterwards.
8.2Rights in work created for a Client during a booking are governed by the Provider's own terms with that Client. The Provider must state on the listing what usage rights the Client receives.
8.3The Provider agrees that Content Slots may include the Provider's name and handle in the credit block generated for a completed booking, and may reference the booking on social media as "Booked through @contentslots" unless the Provider opts out in the dashboard.
9. Data protection
9.1The Provider will receive Client personal information only for the purpose of delivering the booking, will keep it confidential and secure, will not use it for marketing without the Client's consent, and will delete it when no longer needed, in line with POPIA.
10. Liability and indemnity
10.1The Provider is solely liable to the Client and to third parties for the delivery of the service, the condition and safety of its space, equipment and props, and any injury, loss or damage arising from them.
10.2The Provider indemnifies Content Slots against any claim, loss or cost arising from the Provider's service, listing content, breach of this agreement or breach of the law.
10.3Content Slots' liability to the Provider for any claim is limited to the commission earned on the booking concerned.
11. Term and termination
11.1This agreement starts when the Provider's first listing is published and continues until terminated.
11.2Either party may terminate on 30 days' written notice. Confirmed bookings falling within the notice period must still be honoured.
11.3Content Slots may suspend or terminate immediately for breach of section 4.3, fraud, repeated cancellations, serious complaints, or conduct that damages the reputation of the Platform.
11.4On termination, Content Slots will pay out any amounts due after deducting refunds and commission, and will remove the Provider's listings.
12. General
12.1This agreement is governed by South African law and the South African courts have jurisdiction.
12.2Content Slots may update this agreement on 30 days' notice by email. Continued listing after that period is acceptance.
12.3Notices to Content Slots go to hello@contentslots.com. Notices to the Provider go to the email address on the Provider's profile.
12.4If any clause is unenforceable, the rest of the agreement continues to apply.