CONTENT Terms of Service
Effective date: 14 September 2026
1. Who we are
1.1Content Slots is an online booking marketplace operated by Content Slots (Pty) Ltd (registration number 2026/735484/07) ("Content Slots", "we", "us"). Our registered address is 75 Century Boulevard, Riversands Outlet Park, Knopjeslaagte, Johannesburg, Gauteng, 2156 and our contact email is hello@contentslots.com.
1.2Content Slots lets Clients discover, check availability, book and pay for services offered by independent Providers in five categories: Spaces, Photographers, Videographers, Beauty & Styling, and Props & Sets.
1.3These Terms apply to everyone who uses the Content Slots app or website ("the Platform"), whether as a Client, a Provider or a visitor. By creating an account or making a booking you agree to these Terms, our Privacy Policy and our Cancellation and Refund Policy.
2. Our role
2.1Content Slots is a marketplace only. We are not a party to the service agreement that arises between a Client and a Provider when a booking is confirmed, and we do not provide, coordinate, supervise or deliver any studio hire, photography, videography, styling or prop service ourselves.
2.2The Provider is solely responsible for the quality, safety, legality and delivery of the service booked. Content Slots does not guarantee the outcome of any shoot or production.
2.3We collect payment from the Client on the Provider's behalf and pay the Provider in terms of our Provider Agreement, less our commission.
2.4Our "Let's shoot" feature suggests categories based on what a Client says they are creating. It is a guide only. Choosing and combining Providers is the Client's decision and responsibility.
3. Accounts
3.1You must be at least 18 years old and able to enter into a binding contract to use the Platform.
3.2You must give accurate information and keep your login details secure. You are responsible for everything done through your account.
3.3We may suspend or close an account that breaches these Terms, is used fraudulently, or brings the Platform into disrepute.
4. Bookings and payment
4.1A booking becomes confirmed once the Client has paid the deposit shown at checkout through the Platform. The deposit is a percentage of the total booking value set by the Provider and shown on the listing. The balance is paid by the Client directly to the Provider on the day of the booking, unless the listing says otherwise.
4.2Content Slots may add a service fee of up to 5% of the booking value, shown separately before you pay. Prices are shown in South African Rand and include VAT where the Provider is VAT registered. Any deposits, overtime rates, travel fees or damage deposits set by a Provider are shown on the listing before you book.
4.3Payments are processed by PayFast. By paying you also accept PayFast's terms. Content Slots does not store your card details.
4.4Clients must not pay Providers outside the Platform for services found on Content Slots, and Providers must not ask them to. Off platform payment removes the protections these Terms provide and may result in account closure.
4.5A confirmed booking is a legally binding agreement between the Client and the Provider for the service described in the listing, for the dates and times booked, and on the Provider's stated terms.
5. Cancellations and refunds
5.1Cancellations, changes and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms.
5.2Refunds are made to the original payment method through PayFast. Content Slots' service fee may be non refundable as set out in that policy.
6. Provider obligations
6.1Providers warrant that their listings are accurate, that their photographs are of the actual space, work or items offered, and that they hold any licences, permits and insurance needed to deliver the service.
6.2Providers must honour confirmed bookings, arrive or be available on time, and deliver what the listing describes.
6.3Providers are independent contractors. Nothing in these Terms creates an employment, agency, partnership or joint venture relationship with Content Slots.
6.4Providers are responsible for their own tax, VAT and statutory obligations.
7. Client obligations
7.1Clients must use spaces, equipment and props with care, follow the Provider's reasonable rules, and leave a space in the condition in which it was received.
7.2Clients are liable to the Provider for loss or damage caused by them or their crew, and for overtime or additional use beyond what was booked.
7.3Clients must obtain any releases or permissions needed from models, talent or third parties appearing in their content.
8. Content, credits and intellectual property
8.1Providers keep the rights in their own photographs, portfolio images and listing text but grant Content Slots a royalty free licence to display and promote them on the Platform and on Content Slots social channels for as long as the listing is live.
8.2Ownership of the photographs, footage or other work created during a booking is agreed between the Client and the Provider. Unless the Provider's listing says otherwise, the Client receives a licence to use the delivered work for the purpose booked.
8.3After a confirmed booking the Platform may generate a credit block naming the Providers involved. Clients are encouraged, but not obliged, to use it when publishing.
8.4The Content Slots name, logo, app, design and software are owned by Content Slots and may not be copied or used without written permission.
9. Reviews and conduct
9.1Reviews must be honest and based on a real booking. We may remove reviews that are abusive, defamatory, off topic or appear to be manipulated.
9.2You may not use the Platform to harass anyone, to post unlawful or offensive content, to scrape data, or to interfere with its operation.
10. Disputes between Clients and Providers
10.1If something goes wrong with a booking, the Client and Provider should first try to resolve it directly.
10.2Either party may ask Content Slots to assist by emailing hello@contentslots.com within 7 days of the booking date. We may, at our discretion, mediate, hold a payout, or issue a full or partial refund where the evidence clearly supports it. Our decision on refunds through the Platform is final, but does not affect either party's legal rights against the other.
11. Liability
11.1To the extent permitted by the Consumer Protection Act 68 of 2008 and other applicable law, Content Slots is not liable for any loss, damage, injury, delay or cancellation arising from the acts or omissions of a Provider or Client, from the condition of any space, equipment or prop, or from any content created during a booking.
11.2Our total liability to you for any claim connected with the Platform is limited to the commission we earned on the booking concerned.
11.3Nothing in these Terms excludes liability that cannot be excluded by law, including liability for gross negligence or fraud.
12. Availability of the Platform
12.1We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may suspend the Platform for maintenance or updates.
13. Changes to these Terms
13.1We may update these Terms from time to time. We will notify registered users by email or in the app at least 14 days before material changes take effect. Continued use after that date means you accept the updated Terms.
14. Information required by the Electronic Communications and Transactions Act
14.1In terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002: the Platform is operated by Content Slots (Pty) Ltd, registration number 2026/735484/07, physical address 75 Century Boulevard, Riversands Outlet Park, Knopjeslaagte, Johannesburg, Gauteng, 2156, email hello@contentslots.com, website contentslots.com. The services offered, their prices, the payment method (PayFast), the delivery and cancellation terms and the dispute process are described in these Terms, the listing and the Cancellation and Refund Policy. Payment is by secure card or instant EFT through PayFast, which is PCI DSS Level 1 compliant.
14.2Content Slots is a member of no industry ombud scheme. Consumer complaints may be directed to the National Consumer Commission (thencc.org.za).
15. General
15.1These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction.
15.2If any clause is found unenforceable, the rest of the Terms continue to apply.
15.3These Terms, together with the Privacy Policy, the Cancellation and Refund Policy and, for Providers, the Provider Agreement, are the whole agreement between you and Content Slots.
15.4Questions about these Terms can be sent to hello@contentslots.com.